This support page is dedicated to issues related to Firi accounts. If you have a question or an issue related to a specific game, please consult their Frequently Asked Questions pages. They can be found at the following locations for Phoenix 2, Phoenix HD and Flare Elite.

I forgot the password of my Firi account

No problem, you can login to your Firi account with just your email address by using our password-less login system. In the game, choose 'I already have a Firi account', then choose 'I forgot my password' and enter the email address that is the username of your Firi account. We will then send you an email with a link. Open this link on your device where you have the game installed and it will log you in instantly!

My Firi account username is not a valid email address

If you did not provide a valid email address when registering an account, or you have lost access to your email inbox, then contact us at with a request to update your username.

I lost my device and did not create a Firi account

In case of Phoenix 2, we might be able to recover your game data and create a Firi account for you. Contact us at and provide your in-game pilot name, and as much additional detail as you can provide.

Contact Us

Is your question not answered by the information on this page or in our FAQs? Just email us at!